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SALES
Email: sales@morxin.com
We don't just sell inverters — we design complete energy conversion solutions for you.
Whether you're setting up your first off-grid system, upgrading your RV's electrical setup, or configuring backup power for a farm or telecom base station, our sales engineers will recommend the most suitable pure sine wave, modified sine wave, or all-in-one off-grid inverter based on your load types, daily energy consumption, and battery voltage platform.
What we can help you with:
· Sizing inverter surge and continuous power according to appliance ratings (e.g., air conditioners, pumps, refrigerators)
· Distinguishing between high-frequency and low-frequency inverters for different applications
· Providing system matching recommendations for panels + inverter + battery
· Supporting bulk purchases and OEM/ODM services
When contacting us, please provide:
1.Product name or application scenario
2.Key load power and quantity
CUSTOMER SERVICE
Email: sales@morxin.com
From the moment you place your order, we become your system's logistical backbone. Our customer service team handles: · Returns, exchanges, and RMA process: Fast replacement for cosmetic or functional issues within 30 days · Warranty activation and inquiry: Standard 2–5 year extended warranty service · Accessory replacements: e.g., remote control panel, communication cable, temperature probe · Shipping and receiving anomalies (damage, wrong items, delays) We promise: ·Response to after-sales requests within 24 hours ·Clear RMA number and return instructions ·Priority replacement shipping (deposit required; refunded upon receipt of old unit) What we need from you: ·Order number / proof of purchase ·Product serial number (SN) ·Problem description + photos/video (optional)
TECH SUPPORT
Email: sales@morxin.com
An inverter is not a plug-and-play appliance — it is the "heart" of your power system. Our technical team consists of power electronics engineers and field application engineers, specializing in:
- Inverter and lithium battery (LFP) BMS communication mismatches
- Grounding and leakage protection issues
- Output voltage instability or waveform distortion
- Standby power optimization and on-grid/off-grid transfer anomalies
To help us resolve your issue efficiently, please prepare the following in advance:
- Installation environment (e.g., RV, off-grid cabin, mobile food truck)
- Load type and nameplate parameters (starting/running power)
- Photos of your existing system or a wiring sketch
- Fault codes or a description of abnormal symptoms
We support remote diagnostics and wiring diagram verification. For complex issues, video guidance can be scheduled by appointment.
Warehouse Address For Local Pickups:
No. 2-1, Xiangyuan Lane, Pingdi Street, Pingdi Town, Longgang District, Shenzhen City, Guangdong Province
Office Phone:
Office Hours:
9 am - 5 pm PST
Phone Hours:
7 am - 5 pm PST
Pick Up Hours:
9 am - 4 pm PST
Thank you for choosing Morxin!
Have a solar day!