Morxinvolt strives to deliver a seamless shopping experience for all customers. Please read the following shipping, return and exchange terms thoroughly before placing an order.

Unused and brand-new products can be requested for return within 15 calendar days from the order purchase date. All the following requirements must be met for valid returns:

1. Returned goods shall remain brand new, unused and uninstalled, kept in original packaging, with all complete accessories, manuals and original attachments.

2. Contact our after-sales team first to confirm return eligibility before sending items back.

3. All return shipping fees shall be borne by the customer. You shall take full responsibility for any damage or loss occurring during return transit.

4. A 15% restocking fee will be deducted from your total refund amount.

5. Unauthorized returns will be rejected. Packages shipped without prior return approval will be refused and sent back at your own expense.

Returns, exchanges or refunds are unavailable for the following products and orders:

1. Used, installed, manually damaged or modified goods;

2. Goods submitted for return beyond the 15-day return window;

3. Customized and special ordered products;

4. Items marked "Final Sale" on product pages or checkout page.

You shall cover all shipping costs in the following circumstances:

1 Warranty Inspection & Technical Repair

All round-trip shipping fees shall be paid by you if goods are sent back for warranty inspection, fault repair or technical service. Please refer to our Warranty Policy for detailed warranty terms.

2 Returns & Exchanges

All return shipping fees and restocking fees are at the customer’s cost for self-initiated returns or exchanges.

3 Undeliverable Shipments

If packages fail to be delivered due to incorrect delivery address, recipient refusal or missed pickup, all return shipping charges incurred shall be borne by you.

You are responsible for all extra logistics surcharges listed below:

- Address rerouting fee: If you request a delivery address change after shipment departs, the carrier’s rerouting fee will be charged to you.

- Return delivery fee: If delivery attempts fail and the package is sent back, relevant return freight and carrier service fees shall be covered by you.

- Storage detention fee: Any warehouse storage charges imposed by logistics providers for long-term undelivered parcels are to be paid by the customer.

Our customer service team will reach out to you and issue a charge invoice once extra fees apply, please settle payment promptly.

Morxinvolt shall not be liable for any loss, theft or damage of packages after carriers mark the parcel as successfully delivered. If issues occur post delivery, please follow the steps below within 30 calendar days:

1. Contact the shipping carrier first to check full delivery records; we will assist you with claim filing if the carrier cannot resolve the matter.

2. Check with your family members, roommates or neighbors, as packages may be signed for by others or placed at secure drop-off locations.

3. File a police report in a timely manner if your package is confirmed stolen.

We recommend selecting a safe and easily accessible delivery address when placing orders.

If you receive goods with physical damage, missing accessories or quantity shortages, complete all procedures within 7 working days after delivery:

1. Note down damage or shortage issues on the courier delivery receipt upon signing;

2. Take clear photos of the outer carton, pallet, full shipment and every damaged/missing item as valid evidence;

3. Contact our after-sales team via email immediately, attach all photos and state the problem in detail. Any damage claim submitted after the 7-working-day window will be denied;

4. Apply for an RMA (Return Merchandise Authorization) number from our support team to arrange replacement or return.

You may select any regular logistics provider for return delivery. The customer bears full liability for any damage or loss of goods during return transit. If products get damaged on the way back, you must file compensation claims independently with the logistics carrier. We strongly suggest reinforced packaging with extra cushioning materials to protect items for return shipping.

All goods marked "Final Sale" are non-refundable, non-returnable and non-exchangeable once purchased.

Morxinvolt reserves the right to limit purchase quantities, reject or cancel any orders at our sole discretion. This restriction applies to all orders under the same user, household, account, credit card, billing address or shipping address. We will notify you promptly via the email, phone number or address provided during checkout if we adjust or cancel your order.

We make every effort to ensure accuracy of product descriptions, pricing and inventory information displayed on our website, but do not guarantee the absence of typos, errors or omissions. Morxinvolt reserves the right to correct any inaccurate website content without prior notice at any time.

By completing checkout and purchasing products from Morxinvolt, you acknowledge that you have fully read, understood and agreed to all terms outlined in this Shipping & Returns Policy.