We accept orders from around the world. All products are shipped via FedEx, UPS, or USPS.
Please note that customs duties, import taxes, or brokerage fees charged by your country's customs authorities or the shipping carrier are the responsibility of the buyer.
important notes
We strive to process and ship your order as quickly as possible, but we cannot guarantee exact delivery times. Processing time: 3–5 business days. Shipping time: usually 7–10 business days.
A valid street address is required for all orders. Due to shipping restrictions, some items cannot be delivered to P.O. boxes.
Shipping timeframes are calculated in business days (Monday–Friday) and do not include weekends or holidays.
Depending on your order, items may be shipped in multiple packages. Once your order has shipped, you can track your package using the tracking link provided in your confirmation email.
Once a package has been shipped, the delivery route cannot be changed. If you need to update your shipping address, please contact us as soon as possible.
If your package arrives with visible damage, please contact us immediately and provide photos of the damage so that we can assist with after-sales support.
Warehouse pickup is not available.
additional shipping charges
Deliveries to remote areas may incur extra shipping fees, depending on the carrier's pricing policies.
2. return policy
order cancellation
You may cancel your order at any time before the shipping process begins. The shipping process typically starts within 5 hours after an order is placed. If your order has already shipped, we cannot guarantee successful cancellation or interception. For assistance, please contact the Morxin Power Support Team as soon as possible.
30-day return policy
Customers may return unused and unopened items within 30 calendar days of purchase under the following conditions:
The product must be unused, in its original packaging, with all accessories included.
You must obtain Return Authorization (RMA) before sending the product back. Please email our customer support team for approval.
Customers are responsible for return shipping costs and any damage incurred during return transit.
A 15% restocking fee will be deducted from the refund total.
Unauthorized returns will not be accepted and may be refused or returned to sender at their own expense.
non-returnable items
Returns are not accepted for the following:
Products that have been used, installed, or damaged.
Items returned after 30 days of purchase.
Items returned after 30 days of purchase.
customer responsibility for shipping costs
Customers are responsible for all shipping costs in the following cases:
Technical inspection or repair – Customers must arrange and pay for shipping to and from our facility.
Undeliverable shipments – If an order cannot be delivered due to an incorrect address, refusal, or unclaimed package, the customer must pay for return shipping.
lost, damaged, or stolen packages
Once a carrier marks your package as “Delivered,” Morxin Power is not responsible for any lost, stolen, or damaged items.
If you encounter an issue with your delivery, please follow these steps within 30 calendar days:
Contact the carrier to confirm delivery details. If the carrier cannot resolve the issue, please reach out to our support team for assistance in filing a claim.
If the carrier cannot resolve the issue, please reach out to our support team for assistance in filing a claim.
Report theft to local authorities if you believe your package was stolen.
3. third-party purchases
If you purchased Morxin Power products through a third-party retailer or distributor, their return and refund policies will apply. Morxin Power cannot process refunds or returns for third-party purchases but can assist with warranty replacements for eligible products.
